Philly 311

PHILLY 3-1-1

Philly311 (215-686-8686) 3-1-1 is the only number you need to call when you need information or help from the City of Philadelphia. It will revolutionize the way you get information from your City government.


The center is open from 8am to 8pm, Monday – Friday. https://www.phila.gov/311/

  • What is Philly 3-1-1?
    1. The Philly 311 contact center is your customer service lifeline to the City of Philadelphia – use it to submit any non-emergency inquiry.
    2. You can: submit a service request or report an issue, track status updates for submitted requests, look at nearby community requests, and find answers to FAQs.
  • Submitting inquiries
    1. Submit inquiries in your choice of formats- by telephone (215-686-8686), mobile application (for Android or Apple OS), email (philly311@phila.gov), or their Twitter or Facebook social media pages.
    2. The Philly 311 team will route your request to the right department and send you updates as the situation changes
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